At Deeksha Candles, your satisfaction is our top priority. We are committed to providing high-quality products and exceptional service. Should you need to return, refund, or cancel your order, we’ve outlined our policies below for your convenience.
Returns and Refunds
We strive to ensure you’re completely satisfied with your purchase. If you are not, our return and refund policy is here to help.
Eligibility for Returns and Refunds
- Damaged or Defective Products: If your product arrives damaged, defective, or in unsatisfactory condition, you may request a refund or a replacement based on your preference.
- Incorrect Orders: If the product you receive does not match your order, contact us immediately to arrange for a replacement or refund.
How to Initiate a Return
To start the return process, follow these steps:
- Contact Us: Email us at [email protected] with your order number, a brief description of the issue, and photos if applicable.
- Return Authorization: Our team will provide instructions, including the return address and shipping details.
- Pack and Ship: Safely pack the item in its original packaging with all accessories. Use a trackable, insured shipping method to return the product.
Conditions for Returns
- Return Window: Items must be returned within 3 days of delivery.
- Product Condition: Returned items must be in their original, unused condition with packaging and tags intact.
- Return Shipping: Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
- Non-Returnable Items: For hygiene reasons, candles that have been lit or partially used cannot be returned.
Refund Process
- Refund Timing: Once we receive and inspect the returned item, your refund will be processed within 3 business days.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Partial Refunds: Partial refunds may apply if the returned item does not meet our return conditions.
Cancellations
We understand that sometimes you may need to cancel your order. Here’s how we handle cancellations:
Order Cancellation Before Shipping
- Orders that have not been processed or shipped can be canceled for a full refund. Please contact us at [email protected] or by phone to request cancellation.
Order Cancellation After Shipping
- Once an order has been shipped, it cannot be canceled. If you no longer want the product, you may refuse the delivery. Once the package is returned to us, we will process a refund for the product cost, excluding shipping fees.
Damaged or Defective Products
We carefully package all of our glass candles to ensure they arrive in perfect condition. If you receive a damaged or defective product:
- Contact us within 3 days of receiving your order.
- Provide clear photos of the damaged item, along with your order number and contact details.
- We will either issue a refund or send a replacement candle free of charge.
Non-Damaged Returns
If you wish to return a candle for reasons other than damage or defect:
- Contact us within 3 days of receiving your order.
- Candles must be in their original packaging and unused.
- Customers are responsible for return shipping costs.
- Once the item is returned and inspected, we will issue a refund for the product cost, excluding shipping fees.
Exchanges
We do not offer exchanges unless the product arrives damaged or defective. If you receive a damaged candle and wish to exchange it for the same item, please contact us within 7 days.
Refund Conditions
- Refunds will be issued to the original payment method within 7 business days of receiving the returned item.
- Please note that refunds may take additional time to appear in your account depending on your bank or credit card provider.
For any further questions or concerns, feel free to reach out to us at [email protected]. We are always here to assist you!
Note: Please handle your glass candles with care. Items damaged due to mishandling after delivery are not eligible for return, refund, or exchange.